Privacy Policy

Last Updated: September 30, 2026

Welcome to Mahavir Solar Solution, a solar energy company based in Patna, Bihar. We respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit our website, submit an enquiry, request a quotation, contact us, or use our solar-related products and services.

1. Introduction

Mahavir Solar Solution ("Mahavir Solar Solution", "we", "our", or "us") respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy applies to information collected through our website and through communications related to our products and services.

2. Information We Collect

We may collect information that you voluntarily provide when you contact us, request a quotation, request a site survey, submit a form, or enquire about our solar products and services.

This information may include:

• Your name
• Phone or mobile number
• Email address
• Property or installation location
• Type of solar installation required
• Electricity consumption or electricity bill information
• Information included in your enquiry or message
• Other information that you voluntarily provide to us

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website infrastructure, hosting provider, security tools, analytics services, or similar technologies, where applicable.

This information may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website or source
• General website usage and technical information

4. How We Use Your Information

We may use the information we collect for legitimate business and service-related purposes, including:

• Responding to your enquiries
• Providing solar quotations and proposals
• Understanding your solar energy requirements
• Scheduling site surveys and consultations
• Providing solar installation services
• Providing maintenance and after-sales support
• Communicating with you regarding your enquiry or project
• Assisting with applicable solar subsidy or net-metering processes
• Improving our website, products, and services
• Maintaining website security and preventing misuse
• Maintaining business and service records
• Complying with applicable legal or regulatory requirements

5. Contact Forms and Enquiries

If you submit your information through a contact form, quotation form, consultation form, or another enquiry form on our website, we may use that information to respond to your request.

For example, your name, phone number, email address, installation requirements, location, and other information submitted through an enquiry form may be used by our team to prepare a quotation, arrange a site visit, or provide information about our solar services.

6. Telephone, SMS and WhatsApp Communication

Where you provide your contact details for a business enquiry, we may contact you by telephone, SMS, WhatsApp, or other available communication methods regarding your enquiry, quotation, site survey, installation, service, or related request.

Communications through third-party platforms such as WhatsApp may also be subject to the privacy policies and terms of those platforms.

7. Cookies and Similar Technologies

Our website may use cookies or similar technologies where required for website functionality, security, performance, user experience, or website analytics.

Cookies are small files that may be stored on your device when you visit a website. Depending on your browser and website settings, you may be able to control or disable cookies through your browser settings.

Disabling certain cookies may affect the functionality or performance of some parts of the website.

8. Analytics and Third-Party Services

We may use third-party services to operate, secure, analyse, improve, or provide features for our website and services.

Depending on the services currently used on our website, these providers may process technical or usage information in accordance with their own terms and privacy policies.

Third-party services may include website hosting, analytics, security, communication, mapping, advertising, payment, customer-support, or other technology services.

9. Sharing of Personal Information

We do not sell your personal information for money.

We may share information when reasonably necessary to provide our services, operate our business, maintain our website, communicate with you, or comply with applicable legal requirements.

This may include sharing relevant information with trusted service providers, contractors, technology providers, authorised business partners, government authorities, electricity distribution companies, or other parties where necessary for the requested service or required by law.

10. Government Subsidy and Net-Metering Assistance

If you request assistance with government solar subsidy, net-metering, documentation, installation approvals, or related services, we may need to collect and use relevant information to process your request.

Where necessary, relevant information may be submitted to or shared with applicable government departments, electricity distribution companies, authorised agencies, or service providers for processing your requested service or fulfilling applicable requirements.

11. Data Security

We take reasonable measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or stored by us.

12. Data Retention

We may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal or regulatory requirements.

When information is no longer reasonably required, it may be deleted, anonymised, or securely disposed of, subject to applicable legal and business requirements.

13. Your Privacy Choices and Rights

Depending on applicable law, you may have certain rights regarding your personal information, including requesting access to, correction of, or deletion of certain information.

You may contact us using the details provided below if you have questions about your personal information or wish to make a privacy-related request.

14. Children's Privacy

Our website and services are intended for general users. We do not knowingly collect personal information from children for purposes prohibited by applicable law.

15. External Links

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites. We recommend reviewing the privacy policy of any third-party website or service before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

Any updated version will be published on this page and the "Last Updated" date will be revised accordingly.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.